Product Returns

A Client who is a Consumer, or to whom the provisions applicable to Consumers apply, has the right to withdraw from the sales contract within fourteen (14) days from the date of delivery of the Products without having to provide any reason. We will then refund all payments received from the Client, including the costs of delivering the goods, but only to the extent specified in the Regulations.

The refund will be made immediately, and in any case no later than fourteen (14) days from the day on which Auto Masters Group Sp. z o.o. was informed of the decision to withdraw from the contract (return of goods) in the manner described in the provisions of the Regulations. All details regarding product returns are available in the Online Store Regulations at automasters.pl

The withdrawal form template is available here

Returned Products should be sent to the address: AutoMasters, ul. SZKOLNA 13, 48-314 PRUSINOWICE,

Filing Complaints

Complaints should be sent by email to: sklep@automasters.pl

The sezone.pl team has 14 days to process it and during this time the Client will be informed whether the complaint has been accepted as justified or not justified. If this is not possible, we undertake to inform the Client of the deadline by which the complaint will be processed and to resolve the complaint as soon as possible. Detailed rules for handling complaints are available in the Regulations.

The complaint form template can be downloaded here